A message from the President of Dependable Wast Management. Good morning everyone. Just wanted to give everyone a quick update on where we are with roll-out and collection.
The collection has been going very well. I am very excited with the resident participation and how well they are positioning the totes. Great job by everyone! In the coming weeks, we will be driving around and placing instructions on all totes that are not positioned properly. The sheet is in a heavy duty full size zip-lock bag and will be zip tied to the tote, therefore whomever takes the tote to the curb will see it. Our Wednesday and Thursday route ran a 1-2 hours late this week because we are still taking the personal/old trash cans and it slows up the process. Monday and Tuesday routes have been on-time.
I have instructed the drivers to continue collecting trash/recycling even if residents are not using totes. Come June 1st, we will have all tote issues resolved, and expect all resident to use totes. Our phone call response has been slow the past 2 weeks because of the high call volumes. Every day this week, there were 60-80 messages on the customers service lines at 8am the next business day. It would take all day for them to clear the messages and get back to everyone, as well as, take the daytime calls. Most people understand the magnitude of this project and have been very patient. Anyone the yells and screams we take care of right away.
Again, thank you for your patients, and we are almost there!!